Founded in 1996, iMDsoft is a global leader in clinical information systems. Our offices in Brisbane and Sydney serve as our Australian base of operations. Our systems are designed to enhance care quality and improve financial performance throughout the hospital. With extensive experience in high acuity environments, we deliver results in areas of the hospital with the highest cost, revenue, mortality and morbidity. MetaVision uses a single platform to automate workflows in a variety of environments, including intensive care, pre-op, anaesthesia, step-down units, and general in-patient beds.
We fit hospitals’ overall IT strategy with seamless integration to all major hospital information systems and the most widely used medical devices on the market today. Our core products have been granted TGA certification, CE certification and other accreditations. Our quality management system is certified under ISO 13485, which ensures that every working process is controlled and continuously improved to meet market and customer requirements. Our information security management system (ISMS) is certified under ISO 27001, which ensures that we meet the highest standards for protection of information, including health information.
Our Australia-based professional services team provides fast and effective support. Whether you use our hotline or our online portal, we are available 24/7, 365 days a year.
Get proactive performance monitoring using Sentry, our innovative tool designed to enhance the quality of MetaVision installations. Sentry continuously monitors key performance indicators that have been designated by iMDsoft customers worldwide as precursors of the most prevalent system issues. Sentry identifies potential problems before they develop, enabling early intervention.
Our expert team of professionals assist users from the very start of the implementation process until go-live. Projects are scoped together with the customer and a clearly defined schedule is created, ensuring the timely completion of all projects.
Our team includes clinical specialists familiar with the hospital environment in each region, technical application specialists who facilitate the installation process, and integration specialists.
We offer ongoing advanced educational programs. Sessions are provided onsite or remotely to help optimise use of the system, better support workflows and incorporate use of advanced application features. Training courses combine hands-on practices, case studies, workbooks, and more.
We are proud of our close cooperation with the MetaVision user community. Our Australian customers have been instrumental in driving our product development, with functionality specifically designed to address regional needs. We continually look for new ways to help hospitals maintain the highest level of care while responding to growing demands for increased efficiency. Via close customer contact, annual user groups and our customer community portals, we ensure that our innovation plans are impacted and validated by our users’ feedback and suggestions.